App / Mobile
Every term you encounter in the lobby — from RTP on slot screens to rollover on account conditions — is defined here in plain English. We cover game mechanics, odds language, wallet steps and account policy so you can make informed decisions before you start a session.
Lobby screens carry a lot of shorthand. When a slot shows a volatility rating or a sportsbook lists an Asian handicap line, those labels shape how you approach a game — but only if you know what they mean.
Terms cluster in four areas of the platform. Knowing which family a word belongs to helps you find the right screen when you need it — whether that is a game info panel, a sportsbook odds column, your wallet page or the conditions attached to an account offer.
Terms like RTP, volatility, RNG and payline appear on the game info panel — usually a small icon inside the slot or table-game screen.
Asian handicap, over/under, moneyline and decimal odds sit in the sportsbook section. Cricket markets — IPL, BPL and international fixtures — use these formats heavily. The odds column updates before a match; the format shown depends on your account display setting.
Deposit, withdrawal, e-wallet, KYC and transaction status are found in your account wallet tab. When you move funds via Nagad or Bank Transfer, the status line uses labels like pending, confirmed and processed — each defined in this glossary so you read them accurately.
Rollover, turnover, wager requirement and qualifying bet are the terms attached to any offer shown in your account. They define what activity must be completed before a gameplay becomes withdrawable. Read them in the offer detail panel before you start a session counting toward one.
These are the terms you will see most often across slot rooms, live tables and the sportsbook lobby. Each definition is kept short so you can check it quickly mid-session.
RTP stands for Return to Player. It is the theoretical percentage of all wagered amounts a game is designed to return over a very large number of rounds.
House edge is the mathematical advantage the platform holds on a given game, expressed as a percentage of each bet.
Volatility describes how frequently a slot pays out and how large those payouts tend to be relative to the stake. High volatility means less frequent wins but larger when they land.
A wager or turnover requirement states how many times an amount must be bet before it qualifies for withdrawal.
A jackpot feature is a prize pool mechanic built into certain slot titles, where a separate prize accumulates and can be awarded during play.
A live dealer game is a casino table streamed in real time from a studio, with a human dealer managing cards or a roulette wheel on camera.
These terms appear in the sportsbook, your wallet history and the account verification flow. They come up less often than the basics above but matter when you are managing deposits or reading a cricket market.
Asian handicap removes the draw outcome by giving one side a run or wicket head start before the match begins.
Over/under is a market where you bet on whether a measurable figure — total runs, total goals — will be higher or lower than a line set by the sportsbook.
Rollover and turnover mean the same thing: the number of times an amount tied to an offer must be wagered through before withdrawal is permitted. The specific multiplier and qualifying game categories are written in the offer terms. Check those before using a balance toward the requirement.
An e-wallet is a digital payment account you use to move funds without entering bank details each time. On this platform, Nagad is the e-wallet option confirmed for deposits. Your Nagad account links to your 9a9977 wallet; transactions then appear in your account history with a status label.
KYC stands for Know Your Customer. It is the identity verification step required before a withdrawal is processed or a large deposit is accepted. Your account page will show which documents are needed when the check is triggered. Complete it in the verification section of your account settings.
RNG stands for Random Number Generator. It is the algorithm that determines each game outcome independently of previous results. Certified RNG means no outcome is predictable or influenced by prior rounds. Providers like Microgaming and CQ9 in our lobby use certified RNG for their slot and table titles.
Seeing a term in isolation is one thing; knowing where it shows up during a real session is more useful. When you open a slot from the CQ9 or Spadegaming section of the lobby, the game info panel — usually a small information icon on the loading scr
Found inside the game loading screen on slots from Habanero, CQ9 and PG Soft titles. Tap the info icon to see what the provider publishes.
Asian handicap and over/under lines appear in the cricket match detail screen. For a BPL fixture, both markets are usually listed alongside match winner. The decimal format shown converts directly: odds of 1.90 mean a winning unit returns 1.90 including the original stake amount wagered.
After a Nagad or Bank Transfer deposit, the wallet history tab shows each transaction's current status. Pending means the payment is in transit; confirmed means it has been received; processed means the funds are available in your account balance and ready for use in the lobby.
When an offer appears in your account area, tapping its detail link opens the rollover and qualifying-game conditions. Wager requirement figures and eligible game categories are listed there. Read this before starting a session you intend to count toward the offer, since not all game types qualify equally.
If a term you find in the lobby does not match any definition here, or if an account status label is behaving unexpectedly, we have three routes you can use. Each one is visible from your signed-in account area — no need to search outside the platform.
The live chat button appears in the bottom corner of the account dashboard once you are signed in.
The Help Centre is accessible from the account menu under Support. It contains written explanations of account features, wallet steps and game-category mechanics. Search by keyword — for example, type KYC or rollover — and the relevant article appears without needing to contact an agent.
For questions tied to a specific transaction or offer condition, email support lets you attach screenshots and describe the exact screen where a term appeared. Find the support email address in the Contact section of your account settings. Response arrives in the inbox you registered with.
These questions are about how to act on the terms above — not just what they mean, but where to find the relevant screen or setting in your account.
Open the offer detail in your account's information section. A progress bar or figure shows how much of the wager requirement you have completed. The count updates after each qualifying round, so check it between sessions rather than during one to see an accurate figure.
Open the slot from the lobby and tap the information or rules icon on the loading screen.
A pending status means the payment is in transit between your Nagad account and the platform wallet. Wait for the status to update to confirmed before starting a session.
Go to Account Settings and open the Verification section. The screen lists which documents are required at your current account stage. Upload the requested items directly from your phone camera or file storage. The status updates in that same screen once the review is complete.
Yes — open your account settings and look for the Display or Odds Format option. Switching the format changes how prices appear across all sportsbook markets, including cricket lines for BPL and IPL fixtures. The underlying market prices stay the same; only the display format changes.
Bank Transfer moves funds through the interbank clearing network, which adds processing time before the platform receives confirmation. Nagad operates as a mobile wallet with faster transfer confirmation. Both methods are available at the deposit screen; the wallet tab shows the real-time status for each transaction.